GlobalTone can be configured to support a 24x7 Call Center operation with multiple locations globally with real-time transferring, queuing, and monitoring.
- Multiple Call Centers - Reach the caller's regional call center.
- Distributed Call Center - Agents distributed and working from home or in small groups.
- 24x7 Call Center - Route to different locations worldwide based on Time.
Enterprise Call Center Administration
Distribution Policies
- Linear
- Circular
- Uniform
- Simultaneous
- No-answer hunt
- Weighted Call Distribution
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Supervisor Support
- Monitor Agent States
- Monitor Calls/Call Barging
- Call Statistics/Reporting
- Multiple Group Membership
- Department Administration
- Priority Alerting
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