Small business owners everywhere know the struggle of trying to fit enterprise-grade technology into a sparse budget. In order to compete with much larger companies, technology and telecommunication services must provide both an excellent value and a rich feature set. One area of particular concern, specifically for customer-service oriented businesses is phone system services.
For years, there was simply no way to have an advanced phone system without a large, costly physical installation. In recent years, however, a move to managed cloud services has provided typical small businesses with a cost-effective way to access the benefits and features of a previously out of reach product. Hosted PBX (private branch exchange) systems move the costly and complicated equipment off site and to a managed facility, from which service is provided to the small business user via IP based networks.