Gphone is pleased to announce that it has enhanced its call center application with a new, easy to use, call center reporting feature. Call center report emails give call center supervisors or office managers (with call center functionality enabled) the ability to create emails reports in a variety of formats and time windows.
Advanced settings allow for the supervisor to pick a few of their most important statistics to be viewed prominently in the email body. The reporting tool provides statistics for Call Queues, Call Center Agents, for for dialed numbers. A variety of statistics for each report type are available and may be configured with the click of a mouse, such as calls handled, calls abandoned, average talk time, average hold time etc.