As you probably already know, one of the main complaints with VoIP systems is that they can have issues with call quality. While VoIP technology is a more affordable and convenient option for both business and homeowners, the issues with call quality are certainly something that need to be addressed.
In order to help you address those issues, this article is intended to present the five main problems when it comes to poor VoIP call quality and then outline the solutions to those problems. Let’s get started.
#1 – Jitter
The word jitter is basically referring to the fact that, because information is divided into packets, those packets sometimes end up being sent to the receiver in the wrong order and therefore create scrambled audio. This is probably the most common VoIP call quality issue and can be fixed quite easily by making the decision to use jitter buffers.
#2 – Latency
The term latency is referring to a delay in the amount of time that it takes for your speech to reach the listener’s ear. You can tell this is occurring when you hear an extended echo after speaking, although sometimes only the listener will be able to hear this.
While there are three common types of delays found with VoIP networks, all are generally fixed the same way; by prioritizing traffic. Prioritizing your VoIP traffic can be done by having quality network management, bandwidth reservation, and by utilizing multi-protocol label switching.
#3 – Poor Connection to Internet
A poor connection to the internet is one of the most common issues when it comes to using VoIP systems. If this is a problem for your system, the only real option that you have is to upgrade your internet package. Purchasing a business class high speed package is generally recommended for optimal call quality.
#4 – Incapable Router
Just like a poor internet connection, having an incapable router can also lead to major issues with call quality. The best, and easiest way, to solve this issue is by purchasing and installing a specialized VoIP router. These routers can cost anywhere from $300-$1000 depending on the amount of people using your VoIP system.
#5 – Improper Configuration of Your Internal Network
Since VoIP systems are a rather new piece of technology, many companies that have been using traditional options for several years do not understand the higher quality equipment demands that come with using the technology. This can very easily be solved by ensuring that you have a VoIP capable router with proper configurations in place. When you purchase from Gphone, we will guide you through this process if necessary.
The Final Word
When it comes to VoIP technology, poor call quality is one of the few issues that users experience. Identifying the cause of these issues and knowing what needs done to fix them is important as it will allow you to enjoy the many perks associated with using a VoIP system for your business.