Custom Hold Music | Hosted PBX

Custom Hold Music | Hosted PBX

Home Custom Hold Music | Hosted PBX

GlobalPhone’s switch allows a company administrator to upload any Music on Hold file to its Hosted PBX. It can be a simple music file or a custom message. Music on Hold will highlight your products and services, differentiate your brand, engage your callers, and increase revenue.

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Benefits of Music on Hold

  • Inform, educate, and motivate the caller
  • Reinforce other marketing initiatives
  • Cross sell products and services
  • Differentiate your company from the competition
  • Build brand awareness and loyalty
  • Enhance the caller’s experience
  • Reduce caller abandonment

Did You Know?

  • “Executives spend 15 minutes a day or 68 hours a year on hold.” USA Today
  • “On average, seven out of ten callers are placed on hold.” Inbound/Outbound
  • “94% of all marketing budgets are spent on inducing a customer to call, while only 6% is spent on handling the call once it is received.” Inbound Telephone Call Center
  • “Survey results found that 88% of callers preferred On Hold Messages to other hold options, and 16% made purchases based on an on hold offer.”MaxiMarketing
  • “Callers stay on the line up to 25% longer when provided with On Hold Messaging versus ‘dead air’ or ‘background music,’ and up to 17% longer than radio.” Infomax, Inc.
  • “34% of callers who hang up will not call back.” Voice Response, Inc.