News - GPhone

News - GPhone

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GPhone supports Your HIPAA Compliance

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GPhone supports Your HIPAA Compliance

The Health Insurance Portability And Accountability Act (HIPPA) law was passed in 1996 and regulations have been defined continuously over the years.  GPhone is a fully HIPAA-compliant unified communications Voice over IP (VoIP) provider that supplies its customers with HIPAA compliant security.  HIPAA is a set of patient privacy regulations. It affects many companies. Companies that must comply with HIPAA include health insurance providers, personnel departments of companies with health coverage, and healthcare-related businesses. In addition, any of the subcontractors or partners of businesses that significantly touch protected health information are also regulated under HIPAA, expanding the number of covered businesses to hundreds of thousands.

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How Gphone’s SMS System Can Be an Asset For Your Business

gphone sms
How Gphone’s SMS System Can Be an Asset For Your Business

There is no question that Gphone has made a lot of advancements in recent years. They continue to want to be on the cutting edge, not just for you but for your business in general as well. One of the recent developments that Gphone is proud of would be the fact that they now offer an SMS (Short Message Service) and chat options for their business customers. The technicians affiliated with Gphone realize that these advancements will help your business in many different ways. To say they are excited would be an understatement. Consider the following features:

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The Scourge of RoboCalls

Scam Caller
The Scourge of RoboCalls

The number one complaint to the Federal Communications Commission (FCC) in 2018 had to do with unwanted telemarketing RoboCalls.  Many years ago, the FCC implemented the DO NOT CALL LIST.  In spite of this, millions of RoboCalls still interrupt the public every year.  This scourge is made possible by modern computers and Voice Over IP (VoIP) technology which allows unscrupulous operators to inexpensively dial thousands of numbers at a time.  The FCC has handed out some major fines to US-based operators, but many of these operators are overseas and enforcement is difficult.
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How To Make Hot Desking Work In Your Organization

How To Make Hot Desking Work In Your Organization

How To Make Hot Desking Work In Your Organization

Hot desking (sometimes referred to as “hoteling”) is a practice where a business allows workers to share a single physical workstation during certain periods of time. Hot desking is a desirable option because it saves time, money, and space. Hot desking is especially favorable in cities where real estate costs are at an all-time high.

The “desk” is an office desk that’s shared by multiple workers during different shifts of the day. The employees can plug in their own laptops or use the company PC or remote terminal using their own credentials. They also share the phone installed at the desk.  Continue reading →

Visual Phone Configuration Tool

Newly Released:   Visual Phone Configuration Tool

Gphone is pleased to announce its new Visual Phone Configuration Tool.  This tool is available on the Gphone web portal and greatly simplifies remote configuration of popular VoIP handsets.  With the click of a few buttons, the end user, office manager, reseller or Gphone tech support staff can easily personalize each phone with the functionality desired by the owner.   

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Call Center Report Email Delivery

Call Center Report Email Delivery

Gphone is pleased to announce that it has enhanced its call center application with a new, easy to use, call center reporting feature.  Call center report emails give call center supervisors or office managers (with call center functionality enabled) the ability to create emails reports in a variety of formats and time windows.

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Why GPhone Hosted VoIP is a Great Choice For Your Business

VoIP was designed to facilitate voice communication for businesses while at the same time saving them money. Reports show that users can save up to 50% on local calls and up to 80% on international ones. Saving money is just one of the benefits of a VoIP service. With its advanced custom features you’ll be able to achieve a lot more than a regular landline and all at substantially lower price. Explore the many benefits of switching to VoIP today:

  1. Less Expensive Phone Service: VoIP offers low monthly per-user rates and no contract options.
  2. Affordable Long Distance and International Calling: Get low per-minute calling, even for international calls without sacrificing phone quality.
  3. Free Calling Features: Features include Caller ID, Auto Attendant, Do not Disturb Mode, Call Hold, Advanced Voicemail features, Voicemail-to-Email, Call Center functionality and Conference Calling.
  4. Convenience: A majority of VoIP providers offer plug-and-play install that is easy to use and easy to scale.
  5. Mobility: Use call forwarding, find me/follow me, or a GPhone mobile app to stay connected from  anywhere in the world.

Bigger is not always Better

Gphone over Comcast

Comcast experienced a Nationwide outage of its phone services this week. This just goes to show that bigger is not always better. Gphone has not had a large scale systemwide outage in the past ten years. Our cloud base phone service is built with fully redundant data centers and redundant internet connections and managed by highly expert staff.  If you are a Comcast customer and want to switch to a reliable service, please contact our sales group at 703-584-4360.

 

A nationwide Comcast landline outage is affecting thousands of businesses
Affecting businesses and even 911 calls
By Nick Statt  

Comcast’s Xfinity phone service is apparently suffering a massive outage today, knocking out phone service for thousands of companies across the country that still largely rely on landline access to do business. According to DownDetector.com, Comcast phone service began experiencing issues around 8AM ET this morning and by the afternoon, areas around the country have started reporting disruptions. The areas most affected appear to be the Pacific Northwest, California, the tri-state area, and Florida.

The official support Twitter account for Comcast Xfinity’s residential and business services has acknowledged the issues, tweeting at 1PM ET today that some “customers may still be experiencing an issue with their Voice service,” though Comcast has yet to release an official statement regarding the issue.

 
Others, like radio host Thom Hartmann, pointed out how Comcast’s stranglehold on the landline market makes US companies especially susceptible to situations like this, where one provider can cripple large swaths of a country.
In at least one case, granted a very troubling one, the outage affected landline 911 calls to Washington’s Spokane County police department, with the Greater Spokane Emergency Management department informing residents to use their cellphone in an emergency to contact law enforcement.

The issue was later resolved for Spokane County, but it’s clear a Comcast landline outage is a serious matter that could affect police and ambulance response.

In a statement issued around 3:30PM ET, Comcast says service has been restored for most of its customers. “We experienced a service interruption today with our Comcast Business Voice and VoiceEdge Select services and we apologize,” a company spokesperson said. “Our engineers began working to address the issue immediately and services have been restored for most of our customers. We recognize that some customers are still impacted and we expect the issue to be fully resolved shortly. We have every resource focused on getting everyone back online and apologize again to the customers who were affected.”

EdgeMarc 2900a and 2900e eSBC

Designed for fast-growing businesses

Gphone is pleased to support the newly released Edgewater Networks EdgeMarc 2900a and 2900e session border controllers (eSBCs). These new SBC models have the traditional Edgemarc capabilities, but what we like most about them is the new failover features and scalability.  The routers now have two GigE WAN ports to support redundant internet providers. The 2900a model also has failover FXO ports, meaning that in case the internet fails, all calls can be routed out traditional POTs lines. This is extremely important for large sites like schools and assisted living facilities.  

Furthermore, the devices can scale up to 300 concurrent calls with a  simple license upgrade, meaning the hardware can support thousands of phones without a hardware upgrade.   
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