High Availability

Redundant Locations, Equipment, Software & Carriers

GlobalPhone’s geographically load balanced architecture includes mirrored hosted PBX server complexes in four major cities, providing real-time replication and failover. Each co-location facility has fully redundant hardware, power and internet facilities. In case of catastrophic downtime that destroys an entire Hosted PBX facility, i.e. due to flood, fire, hurricane, snow storm or terrorism, GlobalPhone’s Hosted PBX mirror site will pick up the load and ensure 99.99% availability of its VOIP service. GlobalPhone Hosted PBX service is ready to withstand natural and manmade disasters not available with standalone VOIP PBX phone systems.

Central Office Equipment, Software and Carriers

• Switches: GlobalPhone’s switching complex is based on Broadsoft and Netsapiens switches, the world leaders in Cloud PBX switching, used by major carriers such as Verizon, AT&T and Comcast.
• Carriers: GlobalPhone provides phone numbers in 49 states and 25 countries. Globalphone sources local numbers from and delivers calls over 20+ incumbent carriers including Level3, ATT and Bandwidth.com
• Oracle & Acme Packet: Session Border Controllers providing SIP registration service to Hosted PBX VOIP phones and SIP Trunk VOIP Gateways and IP PBXs.
• Intrado: E911 Services for Hosted PBX and SIP trunks from the largest, most reputable 911 network provider in the US.
• Edgewater Networks, Inc.: Edgewater Network Management System allows our Hosted PBX network operations center to have real view of our customers SIP telephones for diagnosis and troubleshooting.